ticketeer vs Wekan

Struggling to choose between ticketeer and Wekan? Both products offer unique advantages, making it a tough decision.

ticketeer is a Business & Commerce solution with tags like help-desk, customer-support, ticket-tracking.

It boasts features such as Ticket management, Automated ticket routing, Customizable ticket workflows, Collaborative ticket management, Knowledge base and self-service portal, Reporting and analytics, Mobile app for on-the-go support and pros including Intuitive and user-friendly interface, Affordable pricing for small businesses, Integrates with popular business tools, Robust ticket management features, Excellent customer support.

On the other hand, Wekan is a Business & Commerce product tagged with kanban, project-management, task-tracking, open-source.

Its standout features include Kanban boards, Task management, Collaboration, Real-time updates, Custom fields, Attachments, Notifications, Access control, Integrations, and it shines with pros like Open source, Free to use, Customizable, Real-time collaboration, Mobile support, Third-party integrations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ticketeer

ticketeer

Ticketeer is a help desk and customer support software designed for small businesses. It allows companies to manage customer inquiries, internal support tickets, and agent workload from a simple, easy-to-use platform.

Categories:
help-desk customer-support ticket-tracking

Ticketeer Features

  1. Ticket management
  2. Automated ticket routing
  3. Customizable ticket workflows
  4. Collaborative ticket management
  5. Knowledge base and self-service portal
  6. Reporting and analytics
  7. Mobile app for on-the-go support

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and user-friendly interface

Affordable pricing for small businesses

Integrates with popular business tools

Robust ticket management features

Excellent customer support

Cons

Limited customization options

Lacks advanced features for larger enterprises

No built-in chat or video support


Wekan

Wekan

Wekan is an open-source kanban board web application. It allows users to create and view kanban boards to track projects and tasks.

Categories:
kanban project-management task-tracking open-source

Wekan Features

  1. Kanban boards
  2. Task management
  3. Collaboration
  4. Real-time updates
  5. Custom fields
  6. Attachments
  7. Notifications
  8. Access control
  9. Integrations

Pricing

  • Open Source

Pros

Open source

Free to use

Customizable

Real-time collaboration

Mobile support

Third-party integrations

Cons

Limited reporting

No time tracking

Steep learning curve

Self-hosted can be complex