Ticketeer
Ticketeer is a help desk and customer support software designed for small businesses. It allows companies to manage customer inquiries, internal support tickets, and agent workload from a simple, easy-to-use platform.
help-desk
customer-support
ticket-tracking
Ticketeer: Help Desk Software for Small Businesses
Manage customer inquiries, internal support tickets, and agent workload with Ticketeer, a user-friendly help desk software designed specifically for small businesses.
What is Ticketeer?
Ticketeer is a cloud-based customer support and help desk software designed for small and medium sized businesses. It provides a single dashboard to manage all customer support interactions across multiple channels like email, phone, live chat, social media and more.
Key features of Ticketeer include:
- Intuitive multi-channel ticketing system to manage customer inquiries
- SLAs and automation to prioritize urgent tickets
- Knowledge base to document solutions for common problems
- Customer portal for self-service and ticket submission
- Reporting and analytics for actionable insights
- Mobile apps to manage tickets on-the-go
- Integrations with popular business apps like Shopify, Zendesk etc.
Ticketeer offers reliable customer support software that is easy to use, affordable and tailored for support teams at growing companies. Its scalable solution helps strengthen customer relationships and increase productivity.
Ticketeer Features
Features
- Ticket management
- Automated ticket routing
- Customizable ticket workflows
- Collaborative ticket management
- Knowledge base and self-service portal
- Reporting and analytics
- Mobile app for on-the-go support
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and user-friendly interface
Affordable pricing for small businesses
Integrates with popular business tools
Robust ticket management features
Excellent customer support
Cons
Limited customization options
Lacks advanced features for larger enterprises
No built-in chat or video support
Official Links
The Best Ticketeer Alternatives
Top Business & Commerce and Customer Service & Support and other similar apps like Ticketeer
Here are some alternatives to Ticketeer:
Suggest an alternative ❐
JIRA
JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...
Trello
Trello is a flexible and intuitive web-based project management tool that helps teams organize and prioritize projects. It uses a system of boards, lists, and cards that allows users to break down projects in a visual way.Some key features of Trello include:Boards - Boards act as a high-level organizer for...
ClickUp
ClickUp is a cloud-based project management and collaboration platform designed for businesses of all sizes. It aims to provide an all-in-one solution to manage projects, tasks, documents, chat, goals, and more in one centralized location.Some key features of ClickUp include:Customizable task lists and workflows to match your team's needsProductivity features...
Taiga.io
Taiga.io is an open-source agile project management platform designed for startups, agile developers, and designers. It provides a range of powerful tools to help manage software development projects, including:Kanban boards to visualize work and track progressBacklogs to prioritize tasksPowerful search and filtering to quickly find informationWiki for collaborative documentationBuilt-in issue...
Wekan
Wekan is an open-source, kanban board web application (software). It is designed for ease of use with many kanban features and options:It allows users to create kanban boards to track tasks, projects, and workflows visually.Tasks and cards on the board can be organized into lists, moved between lists, assigned to...
Kanban Tool
Kanban Tool is a versatile web-based project management software that helps teams work more efficiently by implementing Kanban, a popular framework for visualizing workflows and limiting work-in-progress. With Kanban Tool, teams can map out projects into Kanban boards consisting of cards that represent tasks and columns that denote workflow stages.Some...
Kanboard
Kanboard is an open-source web application for project management. It uses the Kanban methodology to help teams visualize workflows, manage tasks and projects efficiently. Some key features of Kanboard include:Kanban boards to visualize work and workflowsTask management with categories, assignments, due dates, comments etc.Project management with customizable columnsTime tracking to...
Zenkit
Zenkit is a versatile project management and team collaboration software designed for improved productivity. It consolidates task management, file sharing, messaging, and planning into a single intuitive platform that teams can mold to fit their exact needs.Key features of Zenkit include:Kanban boards for task visualization and agile project management Interactive...
TaskBoard
TaskBoard is an open-source kanban-style task and project management application. It provides a visual way to organize tasks, track progress, and collaborate with team members.Some key features of TaskBoard include:Kanban boards to visualize workflow and track progressCustom boards for different projects and contextsTask cards with details like name, description, members,...
Nullboard
Nullboard is an open-source virtual whiteboard web application designed for remote teams to collaborate visually in real-time. It aims to replicate the experience of using a physical whiteboard, with the flexibility of digital tools.Some of the key features of Nullboard include:Real-time collaboration - Multiple participants can join a whiteboard session...
Restyaboard
Restyaboard is an open-source project management and collaboration software built using PHP and MySQL. It is designed for teams who want an intuitive tool to manage workflows and tasks.With Restyaboard, teams can create Kanban boards to visualize work, break down projects into tasks that can be assigned, tracked, and moved...
Widget-Board
Widget-Board is a feature-rich online whiteboarding and collaboration platform used by teams across various industries. It provides an infinite canvas for brainstorming sessions, design sprints, and diagramming workflows. The software makes it simple to add sticky notes, freehand drawings, shapes, connectors, and text anywhere on the board.Key features include:Real-time collaboration...
