Tidio vs Universal Chat

Struggling to choose between Tidio and Universal Chat? Both products offer unique advantages, making it a tough decision.

Tidio is a Social & Communications solution with tags like chat, messaging, customer-service, website.

It boasts features such as Live chat, Chatbots, Email marketing, Knowledge base, Analytics and reports and pros including Easy to use interface, Integrates with popular platforms, Provides analytics and reports, Has chatbot builder, Offers multi-channel support.

On the other hand, Universal Chat is a Social & Communications product tagged with chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

Its standout features include Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces, and it shines with pros like Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

Feature	Tidio	Universal Chat
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Tidio

Description: Tidio is a live chat and messaging software for websites. It allows website owners to communicate with visitors in real-time via chat to improve customer service and sales.

Universal Chat

Description: Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Key Features Comparison

Tidio Features

• Live chat
• Chatbots
• Email marketing
• Knowledge base
• Analytics and reports

Universal Chat Features

• Text, voice and video chatting
• End-to-end encryption
• Group chats
• File sharing
• Customizable interfaces

Pros & Cons Analysis

Tidio

Pros

• Easy to use interface
• Integrates with popular platforms
• Provides analytics and reports
• Has chatbot builder
• Offers multi-channel support

Cons

• Can get expensive for larger teams
• Limited customization options
• No call support
• No white-label options

Universal Chat

Pros

• Free and open source
• Available on multiple platforms
• End-to-end encryption for security
• Support for group chats
• File sharing capability

Cons

• May lack some features of paid options
• Setup can be complex for less tech-savvy users
• Encryption can cause performance issues

Pricing Comparison

Tidio

• Freemium
• Subscription-Based

Universal Chat

• Free
• Open Source