Tivoli Business Service Manager vs Microsoft Intune

Struggling to choose between Tivoli Business Service Manager and Microsoft Intune? Both products offer unique advantages, making it a tough decision.

Tivoli Business Service Manager is a Business & Commerce solution with tags like itsm, monitoring, incident-management, problem-management, change-management, service-level-management.

It boasts features such as Centralized management of IT services and infrastructure, Real-time monitoring and alerting of IT services and applications, Service level management and reporting, Automated incident and problem management, Root cause analysis and impact assessment, Capacity planning and optimization, Integration with other IT management tools and pros including Comprehensive IT service management capabilities, Improved visibility and control over IT services, Increased service quality and availability, Automated incident and problem resolution, Integration with a wide range of IT tools and technologies.

On the other hand, Microsoft Intune is a Network & Admin product tagged with mobile-device-management, app-management, conditional-access, cloud-service.

Its standout features include Mobile device management (MDM) for configuration, security and monitoring, Mobile application management (MAM) for distribution, updates and access control, Multi-platform support including iOS, Android, Windows and macOS devices, Integration with Azure AD for identity and access management, Remote wipe, lock and passcode reset for lost or stolen devices, Conditional access policies for context-aware access control, Scalable architecture built for the cloud, and it shines with pros like Unified management across devices, apps and users, Integration with other Microsoft cloud services like Azure AD, Built-in compliance and security policies, Support for modern authentication and security protocols, Can be deployed standalone or integrated with SCCM and MEM, Flexible licensing model.

Feature	Tivoli Business Service Manager	Microsoft Intune
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Tivoli Business Service Manager

Description: Tivoli Business Service Manager is an IT service management software that helps manage and optimize IT services. It provides visibility into IT infrastructure and applications to improve service quality and availability.

Microsoft Intune

Description: Microsoft Intune is a cloud-based device and app management service. It allows organizations to securely manage access and protect corporate data on devices like phones, tablets, and laptops. Key features include mobile device management, app management, and conditional access policies.

Key Features Comparison

Tivoli Business Service Manager Features

• Centralized management of IT services and infrastructure
• Real-time monitoring and alerting of IT services and applications
• Service level management and reporting
• Automated incident and problem management
• Root cause analysis and impact assessment
• Capacity planning and optimization
• Integration with other IT management tools

Microsoft Intune Features

• Mobile device management (MDM) for configuration, security and monitoring
• Mobile application management (MAM) for distribution, updates and access control
• Multi-platform support including iOS, Android, Windows and macOS devices
• Integration with Azure AD for identity and access management
• Remote wipe, lock and passcode reset for lost or stolen devices
• Conditional access policies for context-aware access control
• Scalable architecture built for the cloud

Pros & Cons Analysis

Tivoli Business Service Manager

Pros

• Comprehensive IT service management capabilities
• Improved visibility and control over IT services
• Increased service quality and availability
• Automated incident and problem resolution
• Integration with a wide range of IT tools and technologies

Cons

• Complex implementation and configuration
• High upfront costs for enterprise-level deployments
• Steep learning curve for IT staff
• Limited customization options for specific business needs

Microsoft Intune

Pros

• Unified management across devices, apps and users
• Integration with other Microsoft cloud services like Azure AD
• Built-in compliance and security policies
• Support for modern authentication and security protocols
• Can be deployed standalone or integrated with SCCM and MEM
• Flexible licensing model

Cons

• Requires migration to cloud which can be complex
• Less flexibility compared to on-prem MDM tools
• Can have significant network bandwidth requirements
• Additional licensing costs per user/device
• Limited customization options for admins
• Steep learning curve for some administrators

Pricing Comparison

Tivoli Business Service Manager

• Subscription-Based

Microsoft Intune

• Subscription-Based