Tivoli Business Service Manager vs Microsoft Intune

Struggling to choose between Tivoli Business Service Manager and Microsoft Intune? Both products offer unique advantages, making it a tough decision.

Tivoli Business Service Manager is a Business & Commerce solution with tags like itsm, monitoring, incident-management, problem-management, change-management, service-level-management.

It boasts features such as Centralized management of IT services and infrastructure, Real-time monitoring and alerting of IT services and applications, Service level management and reporting, Automated incident and problem management, Root cause analysis and impact assessment, Capacity planning and optimization, Integration with other IT management tools and pros including Comprehensive IT service management capabilities, Improved visibility and control over IT services, Increased service quality and availability, Automated incident and problem resolution, Integration with a wide range of IT tools and technologies.

On the other hand, Microsoft Intune is a Network & Admin product tagged with mobile-device-management, app-management, conditional-access, cloud-service.

Its standout features include Mobile device management (MDM) for configuration, security and monitoring, Mobile application management (MAM) for distribution, updates and access control, Multi-platform support including iOS, Android, Windows and macOS devices, Integration with Azure AD for identity and access management, Remote wipe, lock and passcode reset for lost or stolen devices, Conditional access policies for context-aware access control, Scalable architecture built for the cloud, and it shines with pros like Unified management across devices, apps and users, Integration with other Microsoft cloud services like Azure AD, Built-in compliance and security policies, Support for modern authentication and security protocols, Can be deployed standalone or integrated with SCCM and MEM, Flexible licensing model.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Tivoli Business Service Manager

Tivoli Business Service Manager

Tivoli Business Service Manager is an IT service management software that helps manage and optimize IT services. It provides visibility into IT infrastructure and applications to improve service quality and availability.

Categories:
itsm monitoring incident-management problem-management change-management service-level-management

Tivoli Business Service Manager Features

  1. Centralized management of IT services and infrastructure
  2. Real-time monitoring and alerting of IT services and applications
  3. Service level management and reporting
  4. Automated incident and problem management
  5. Root cause analysis and impact assessment
  6. Capacity planning and optimization
  7. Integration with other IT management tools

Pricing

  • Subscription-Based

Pros

Comprehensive IT service management capabilities

Improved visibility and control over IT services

Increased service quality and availability

Automated incident and problem resolution

Integration with a wide range of IT tools and technologies

Cons

Complex implementation and configuration

High upfront costs for enterprise-level deployments

Steep learning curve for IT staff

Limited customization options for specific business needs


Microsoft Intune

Microsoft Intune

Microsoft Intune is a cloud-based device and app management service. It allows organizations to securely manage access and protect corporate data on devices like phones, tablets, and laptops. Key features include mobile device management, app management, and conditional access policies.

Categories:
mobile-device-management app-management conditional-access cloud-service

Microsoft Intune Features

  1. Mobile device management (MDM) for configuration, security and monitoring
  2. Mobile application management (MAM) for distribution, updates and access control
  3. Multi-platform support including iOS, Android, Windows and macOS devices
  4. Integration with Azure AD for identity and access management
  5. Remote wipe, lock and passcode reset for lost or stolen devices
  6. Conditional access policies for context-aware access control
  7. Scalable architecture built for the cloud

Pricing

  • Subscription-Based

Pros

Unified management across devices, apps and users

Integration with other Microsoft cloud services like Azure AD

Built-in compliance and security policies

Support for modern authentication and security protocols

Can be deployed standalone or integrated with SCCM and MEM

Flexible licensing model

Cons

Requires migration to cloud which can be complex

Less flexibility compared to on-prem MDM tools

Can have significant network bandwidth requirements

Additional licensing costs per user/device

Limited customization options for admins

Steep learning curve for some administrators