Totango vs Custify

Professional comparison and analysis to help you choose the right software solution for your needs. Compare features, pricing, pros & cons, and make an informed decision.

Totango icon
Totango
Custify icon
Custify

Expert Analysis & Comparison

Struggling to choose between Totango and Custify? Both products offer unique advantages, making it a tough decision.

Totango is a Business & Commerce solution with tags like analytics, customer-retention, customer-lifetime-value.

It boasts features such as Predictive analytics, Customer segmentation, Onboarding workflows, Engagement scoring and pros including Helps increase customer retention, Provides actionable insights into customer behavior, Automates parts of customer success process.

On the other hand, Custify is a Business & Commerce product tagged with survey, nps, customer-feedback, customer-experience.

Its standout features include Send targeted surveys via email, SMS, web forms, Gather customer feedback and NPS scores, Analyze results and uncover insights, Integrate with CRM and support tools, Automate workflows based on feedback, Segment customers and personalize outreach, Track metrics over time with dashboards, Collaborate across teams on feedback, and it shines with pros like Easy to set up and use, Flexible and customizable surveys, Powerful analytics and reporting, Integration with other tools, Automation saves time, Scales to collect large volumes of feedback.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Why Compare Totango and Custify?

When evaluating Totango versus Custify, both solutions serve different needs within the business & commerce ecosystem. This comparison helps determine which solution aligns with your specific requirements and technical approach.

Market Position & Industry Recognition

Totango and Custify have established themselves in the business & commerce market. Key areas include analytics, customer-retention, customer-lifetime-value.

Technical Architecture & Implementation

The architectural differences between Totango and Custify significantly impact implementation and maintenance approaches. Related technologies include analytics, customer-retention, customer-lifetime-value.

Integration & Ecosystem

Both solutions integrate with various tools and platforms. Common integration points include analytics, customer-retention and survey, nps.

Decision Framework

Consider your technical requirements, team expertise, and integration needs when choosing between Totango and Custify. You might also explore analytics, customer-retention, customer-lifetime-value for alternative approaches.

Feature Totango Custify
Overall Score N/A N/A
Primary Category Business & Commerce Business & Commerce
Target Users Developers, QA Engineers QA Teams, Non-technical Users
Deployment Self-hosted, Cloud Cloud-based, SaaS
Learning Curve Moderate to Steep Easy to Moderate

Product Overview

Totango
Totango

Description: Totango is a customer success platform that helps companies maximize customer lifetime value. It provides features like predictive analytics, customer segmentation, onboarding workflows, and engagement scoring to drive customer adoption, retention, and expansion.

Type: Open Source Test Automation Framework

Founded: 2011

Primary Use: Mobile app testing automation

Supported Platforms: iOS, Android, Windows

Custify
Custify

Description: Custify is a customer feedback and NPS software that helps companies collect, analyze, and act on customer feedback to improve products, services, and experiences. It provides an easy way to send surveys, gather responses, identify unhappy customers, and uncover opportunities.

Type: Cloud-based Test Automation Platform

Founded: 2015

Primary Use: Web, mobile, and API testing

Supported Platforms: Web, iOS, Android, API

Key Features Comparison

Totango
Totango Features
  • Predictive analytics
  • Customer segmentation
  • Onboarding workflows
  • Engagement scoring
Custify
Custify Features
  • Send targeted surveys via email, SMS, web forms
  • Gather customer feedback and NPS scores
  • Analyze results and uncover insights
  • Integrate with CRM and support tools
  • Automate workflows based on feedback
  • Segment customers and personalize outreach
  • Track metrics over time with dashboards
  • Collaborate across teams on feedback

Pros & Cons Analysis

Totango
Totango
Pros
  • Helps increase customer retention
  • Provides actionable insights into customer behavior
  • Automates parts of customer success process
Cons
  • Can be complex to set up and customize
  • Requires integration with other systems
  • Limited flexibility compared to building in-house solution
Custify
Custify
Pros
  • Easy to set up and use
  • Flexible and customizable surveys
  • Powerful analytics and reporting
  • Integration with other tools
  • Automation saves time
  • Scales to collect large volumes of feedback
Cons
  • Can get expensive for large volumes
  • Setup requires some learning curve
  • Advanced features require higher tier plan
  • Email deliverability issues occasionally

Pricing Comparison

Totango
Totango
  • Subscription-Based
Custify
Custify
  • Free
  • Freemium
  • Subscription-Based

Get More Information

Ready to Make Your Decision?

Explore more software comparisons and find the perfect solution for your needs