Track-It! Help Desk Software vs osTicket
Struggling to choose between Track-It! Help Desk Software and osTicket? Both products offer unique advantages, making it a tough decision.
Track-It! Help Desk Software is a Office & Productivity solution with tags like help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.
It boasts features such as Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics and pros including Easy to use interface, Robust feature set for the price, Good for small to midsize teams.
On the other hand, osTicket is a Business & Commerce product tagged with open-source, ticket-system, customer-support, helpdesk-software.
Its standout features include Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Track-It! Help Desk Software
Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.
Categories:
Track-It! Help Desk Software Features
- Ticket management
- Asset management
- Change management
- Purchase order tracking
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Cons
osTicket
osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.
Categories:
OsTicket Features
- Ticket management
- Email piping
- Knowledgebase
- SLA enforcement
- Canned responses
- Ticket filters
- User roles and permissions
- Multilingual support
- REST API
Pricing
- Open Source
- Free