
Description: UserEcho is a customer feedback and helpdesk software that allows companies to crowdsource ideas and feedback from users. It includes features like idea management, feedback forums, helpdesk ticketing, and more.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Product Pains is a product management software that allows you to capture user feedback and complaints to identify problems in your product. It integrates with support tickets, app store reviews, social media, and other sources to aggregate issues that users are facing.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API