Userlike vs Pure Chat

Struggling to choose between Userlike and Pure Chat? Both products offer unique advantages, making it a tough decision.

Userlike is a Online Services solution with tags like live-chat, email-support, knowledge-base, analytics, customer-service.

It boasts features such as Live Chat, Email Support, Knowledge Base, Analytics, Chatbots, Team Inboxes, Canned Responses and pros including Easy to use interface, Multiple support channels, Customizable chat widgets, Detailed analytics and reports, Chatbot automation, Team collaboration features.

On the other hand, Pure Chat is a Social & Communications product tagged with live-chat, realtime-chat, customer-support, visitor-tracking.

Its standout features include Unlimited agents, Canned responses, Visitor tracking, Custom branding, Integrations with CRM and help desk tools, and it shines with pros like Easy to use interface, Multiple integration options, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Userlike

Userlike

Userlike is a customer service software that provides live chat, email support, knowledge base, and analytics. It allows businesses to communicate with customers in real-time via chat widgets on their website.

Categories:
live-chat email-support knowledge-base analytics customer-service

Userlike Features

  1. Live Chat
  2. Email Support
  3. Knowledge Base
  4. Analytics
  5. Chatbots
  6. Team Inboxes
  7. Canned Responses

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple support channels

Customizable chat widgets

Detailed analytics and reports

Chatbot automation

Team collaboration features

Cons

Limited features in basic plan

Can be pricey for larger teams

Chatbot building requires technical knowledge

Lacks phone support channel


Pure Chat

Pure Chat

Pure Chat is a live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, canned responses, visitor tracking, custom branding, and integrations with popular CRM and help desk tools.

Categories:
live-chat realtime-chat customer-support visitor-tracking

Pure Chat Features

  1. Unlimited agents
  2. Canned responses
  3. Visitor tracking
  4. Custom branding
  5. Integrations with CRM and help desk tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Multiple integration options

Good value for money

Cons

Limited customization options

No video or voice chat

Basic reporting features