UserVoice vs IdeaTorrent

Struggling to choose between UserVoice and IdeaTorrent? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, IdeaTorrent is a Business & Commerce product tagged with idea-management, crowdsourcing, innovation.

Its standout features include Idea collection and submission, Voting and commenting on ideas, Idea management and workflow, Idea campaigns, User roles and permissions, Idea status tracking, Idea search and filtering, and it shines with pros like Free and open source, Simple and easy to use, Promotes collaboration through voting and comments, Allows gathering ideas from wider audience, Customizable campaigns and workflows, Role-based access control.

Feature	UserVoice	IdeaTorrent
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

IdeaTorrent

Description: IdeaTorrent is a free, open-source idea management software. It allows companies and teams to collect ideas, vote and comment on them to determine which have the most potential, and manage idea campaigns.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

IdeaTorrent Features

• Idea collection and submission
• Voting and commenting on ideas
• Idea management and workflow
• Idea campaigns
• User roles and permissions
• Idea status tracking
• Idea search and filtering

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

IdeaTorrent

Pros

• Free and open source
• Simple and easy to use
• Promotes collaboration through voting and comments
• Allows gathering ideas from wider audience
• Customizable campaigns and workflows
• Role-based access control

Cons

• Limited features compared to paid tools
• Basic reporting capabilities
• No native mobile apps
• Lacks portfolio management
• Not suitable for large enterprises

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

IdeaTorrent

• Open Source
• Free