UserVoice vs Survicate

Struggling to choose between UserVoice and Survicate? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Survicate is a Online Services product tagged with survey, feedback, analytics, reporting, customer-insights.

Its standout features include Drag & drop survey builder, 150+ survey templates, Distribution via email, web links, QR codes, Real-time analytics dashboard, Custom reporting, Integrations with apps like Slack, Zapier, Team collaboration, Custom branding, and it shines with pros like Intuitive interface, Robust analytics and reporting, Easy distribution options, Good value for money, Great customer support.

Feature	UserVoice	Survicate
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Survicate

Description: Survicate is an online survey and feedback software that allows users to create surveys, polls, NPS surveys, and feedback forms to gather customer insights. It provides easy drag and drop survey building, distribution via email and web links, and real-time analytics and reporting.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Survicate Features

• Drag & drop survey builder
• 150+ survey templates
• Distribution via email, web links, QR codes
• Real-time analytics dashboard
• Custom reporting
• Integrations with apps like Slack, Zapier
• Team collaboration
• Custom branding

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Survicate

Pros

• Intuitive interface
• Robust analytics and reporting
• Easy distribution options
• Good value for money
• Great customer support

Cons

• Can be pricey for larger teams
• Limited logic options in survey builder
• No offline survey option
• No API access

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Survicate

• Freemium
• Subscription-Based