UserVoice vs Zoho Discussions

Struggling to choose between UserVoice and Zoho Discussions? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Zoho Discussions is a Online Services product tagged with forum, discussion-board, community, communication.

Its standout features include Forums, Blogs, Polls, Events, Ideas, Q&A, and it shines with pros like Easy to use interface, Integrates with other Zoho products, Mobile app available, Customizable design and layout, Granular permission settings.

Feature	UserVoice	Zoho Discussions
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Zoho Discussions

Description: Zoho Discussions is an online forum and discussion board software that allows organizations to create private online communities to facilitate communication. It offers features like forums, blogs, polls, events, ideas, Q&A, and more.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Zoho Discussions Features

• Forums
• Blogs
• Polls
• Events
• Ideas
• Q&A

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Zoho Discussions

Pros

• Easy to use interface
• Integrates with other Zoho products
• Mobile app available
• Customizable design and layout
• Granular permission settings

Cons

• Limited custom CSS options
• No native integration with popular SSO providers
• Lacks advanced gamification features
• Email notifications can be improved

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Zoho Discussions

• Freemium
• Subscription-Based