osTicket vs Vivantio

osTicket — osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Vivantio — Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams

osTicket offers Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, while Vivantio provides IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base.

osTicket stands out for Open source and free, Easy to install and use, Highly customizable; Vivantio is known for Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM.

Feature	osTicket	Vivantio
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce
Pricing	Open Source	Subscription

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Vivantio

Description: Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Vivantio Features

• IT service desk & ticketing
• Asset management
• Change management
• Project management
• Knowledge base
• Reporting & analytics

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Vivantio

Pros

• Intuitive and easy to use interface
• Flexible pricing options
• Robust feature set for ITSM
• Cloud-based for anytime, anywhere access
• Customizable workflows and forms
• Strong mobile device support

Cons

• Can be complex for smaller businesses
• Limited native integrations with third-party apps
• Requires training time to fully leverage features
• Support and implementation services cost extra

Pricing Comparison

osTicket

• Open Source

Vivantio

• Subscription