Yate - Yet Another Telephony Engine vs FreeSENTRAL

Struggling to choose between Yate - Yet Another Telephony Engine and FreeSENTRAL? Both products offer unique advantages, making it a tough decision.

Yate - Yet Another Telephony Engine is a Network & Admin solution with tags like telephony, voip, opensource, server, communications.

It boasts features such as VoIP gateway, Call routing, IVR, Conferencing, Billing, Scripting interface and pros including Open source, Extensible architecture, Supports multiple protocols, Active development community.

On the other hand, FreeSENTRAL is a Business & Commerce product tagged with opensource, itsm, help-desk, asset-management, change-management.

Its standout features include Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards, and it shines with pros like Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Yate - Yet Another Telephony Engine

Yate - Yet Another Telephony Engine

Yate is an open-source telephony engine and server for VoIP and legacy telephone infrastructure. It supports multiple protocols and interfaces for building communications solutions.

Categories:
Network & Admin Voip
telephony voip opensource server communications

Yate - Yet Another Telephony Engine Features

  1. VoIP gateway
  2. Call routing
  3. IVR
  4. Conferencing
  5. Billing
  6. Scripting interface

Pricing

  • Open Source

Pros

Open source

Extensible architecture

Supports multiple protocols

Active development community

Cons

Steep learning curve

Limited documentation

No graphical interface

FreeSENTRAL

FreeSENTRAL

FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Categories:
Business & Commerce It Service Management
opensource itsm help-desk asset-management change-management

FreeSENTRAL Features

  1. Asset management
  2. Help desk ticketing
  3. Change management
  4. Incident management
  5. Problem management
  6. Configuration management
  7. Knowledge base
  8. Reporting and dashboards

Pricing

  • Open Source

Pros

Free and open source

Comprehensive feature set for an ITSM tool

Customizable and extensible

Good community support

Cons

Less polished UI than paid options

Limited native mobile apps

Can be complex to set up and manage

Lacks some advanced ITSM features