Zendesk Chat vs Chatango

Struggling to choose between Zendesk Chat and Chatango? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Chatango is a Social & Communications product tagged with chat, messaging, realtime, profiles, media-sharing.

Its standout features include Chat Rooms, Private Messaging, Media Sharing, Mobile Compatibility, Customizable Profiles, and it shines with pros like Free to use, Easy to set up, Allows real-time conversations, Customizable features.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zendesk Chat

Zendesk Chat

Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Categories:
Social & Communications Customer Service
live-chat messaging bots customer-service

Zendesk Chat Features

  1. Live chat
  2. Messaging
  3. Bots
  4. Real-time customer communication
  5. Integration with Zendesk Support and other Zendesk products
  6. Customizable chat widget
  7. Chat routing and assignment
  8. Chat transcripts and reporting
  9. Proactive chat

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Provides omnichannel customer support

Scales to support high chat volumes

Mobile-friendly

Bots can automate common queries

Integrates with popular tools and apps

Cons

Can get expensive for larger teams

Limited customization options

Third-party bot integration is limited

Lacks some advanced features like co-browsing

Chatango

Chatango

Chatango is a free chat software and service that allows users to have real-time conversations through chat rooms. It offers features like customizable profiles, private messaging, media sharing, and mobile compatibility.

Categories:
Social & Communications Chat & Messaging
chat messaging realtime profiles media-sharing

Chatango Features

  1. Chat Rooms
  2. Private Messaging
  3. Media Sharing
  4. Mobile Compatibility
  5. Customizable Profiles

Pricing

  • Free

Pros

Free to use

Easy to set up

Allows real-time conversations

Customizable features

Cons

Limited features compared to paid options

Can have spam messages

Mobile app lacks some desktop features