Zendesk Chat vs LiveChat Starter Kit

Struggling to choose between Zendesk Chat and LiveChat Starter Kit? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, LiveChat Starter Kit is a Social & Communications product tagged with chat, live-chat, customer-service, sales.

Its standout features include Unlimited agents, Unlimited chats, Visitor info gathering, Real-time analytics, Canned responses, Mobile app, Desktop app, Chat transfer, Email notifications, and it shines with pros like Easy to set up and use, Affordable pricing, Good features for the price, Mobile app included, Good customer support.

Feature	Zendesk Chat	LiveChat Starter Kit
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

LiveChat Starter Kit

Description: LiveChat Starter Kit is an easy-to-use live chat software for small businesses. It allows you to chat with website visitors in real-time, gather customer data, and improve sales conversions.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

LiveChat Starter Kit Features

• Unlimited agents
• Unlimited chats
• Visitor info gathering
• Real-time analytics
• Canned responses
• Mobile app
• Desktop app
• Chat transfer
• Email notifications

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

LiveChat Starter Kit

Pros

• Easy to set up and use
• Affordable pricing
• Good features for the price
• Mobile app included
• Good customer support

Cons

• Limited customization
• No CRM integrations
• Lacks some advanced features of competitors
• Mobile app could be better

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

LiveChat Starter Kit

• Freemium