Zendesk vs Keeping.com

Struggling to choose between Zendesk and Keeping.com? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Keeping.com is a Home & Family product tagged with inventory, catalog, organization, belongings, home-management.

Its standout features include Catalogue items, Upload photos, Assign locations, Set reminders and alerts, View reports and graphs, and it shines with pros like Helps keep track of belongings, Organized inventory system, Upload photos for visual catalog, Location assignment helps find items, Reminders and alerts help maintain inventory.

Feature	Zendesk	Keeping.com
Overall Score	N/A	N/A
Primary Category	Online Services	Home & Family

Product Overview

Zendesk

Description: Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Keeping.com

Description: Keeping.com is a personal inventory and home management platform that helps users track and organize their belongings in their home. It allows users to catalogue items, upload photos, assign locations, set reminders and alerts, view reports and graphs, and more.

Key Features Comparison

Zendesk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Community forums for customers to interact
• Reporting and analytics
• Multi-channel support (email, social media, chat, etc)
• Automation and macros
• SLA and priority management
• Customizable workflows

Keeping.com Features

• Catalogue items
• Upload photos
• Assign locations
• Set reminders and alerts
• View reports and graphs

Pros & Cons Analysis

Zendesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Strong knowledge base and community options
• Good integration options
• Scales well for growing companies
• Flexible pricing plans

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Advanced customization requires developer skills
• Lacks phone support channel
• Steep learning curve for some features

Keeping.com

Pros

• Helps keep track of belongings
• Organized inventory system
• Upload photos for visual catalog
• Location assignment helps find items
• Reminders and alerts help maintain inventory

Cons

• Can be time consuming to catalog everything initially
• May require discipline to keep inventory updated
• Requires internet and device to access inventory

Pricing Comparison

Zendesk

• Freemium
• Subscription-Based

Keeping.com

• Freemium