Zendesk vs Missive

Struggling to choose between Zendesk and Missive? Both products offer unique advantages, making it a tough decision.

Zendesk is a Online Services solution with tags like help-desk, ticketing-system, customer-service, customer-support.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Community forums for customers to interact, Reporting and analytics, Multi-channel support (email, social media, chat, etc), Automation and macros, SLA and priority management, Customizable workflows and pros including Intuitive and easy to use interface, Powerful automation capabilities, Strong knowledge base and community options, Good integration options, Scales well for growing companies, Flexible pricing plans.

On the other hand, Missive is a Social & Communications product tagged with email, team-communication, threaded-conversations, shared-inboxes, search.

Its standout features include Team email, Shared inboxes, Threaded conversations, Search, Integrations, API access, and it shines with pros like Improves team communication, Organized threads, Powerful search, Integrates with other tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zendesk

Zendesk

Zendesk is a customer service software company that provides products to manage customer support interactions. Its flagship product, Zendesk Support, is a help desk ticketing system that allows companies to track, respond to, and resolve customer support tickets.

Categories:
help-desk ticketing-system customer-service customer-support

Zendesk Features

  1. Ticketing system to manage customer support requests
  2. Knowledge base to provide self-service support
  3. Community forums for customers to interact
  4. Reporting and analytics
  5. Multi-channel support (email, social media, chat, etc)
  6. Automation and macros
  7. SLA and priority management
  8. Customizable workflows

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Powerful automation capabilities

Strong knowledge base and community options

Good integration options

Scales well for growing companies

Flexible pricing plans

Cons

Can be pricey for smaller businesses

Mobile app needs improvement

Advanced customization requires developer skills

Lacks phone support channel

Steep learning curve for some features


Missive

Missive

Missive is an email service built for team communication with threaded conversations, shared inboxes, and easy search. It helps teams collaborate effectively over email.

Categories:
email team-communication threaded-conversations shared-inboxes search

Missive Features

  1. Team email
  2. Shared inboxes
  3. Threaded conversations
  4. Search
  5. Integrations
  6. API access

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves team communication

Organized threads

Powerful search

Integrates with other tools

Cons

Can be pricey for large teams

Mobile app needs work

No calendar