Zoho SalesIQ vs tawk.to

Struggling to choose between Zoho SalesIQ and tawk.to? Both products offer unique advantages, making it a tough decision.

Zoho SalesIQ is a Business & Commerce solution with tags like live-chat, email, analytics, customer-support, crm, helpdesk.

It boasts features such as Live Chat, Email Management, Visitor Analytics, CRM and Helpdesk Integration, Chatbot Builder, Canned Responses, Customizable Chat Widget, Reporting and Insights and pros including Comprehensive customer service features, Integrates with other Zoho products, Customizable chat widget, Affordable pricing options, Helpful chatbot builder.

On the other hand, tawk.to is a Online Services product tagged with chat, live-chat, customer-support.

Its standout features include Real-time messaging, Customizable widgets, Visitor analytics, Multi-agent support, File sharing, Canned responses, Mobile app, Third-party integrations, and it shines with pros like Free basic plan, Easy to set up, No downloads required, Customizable interface, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zoho SalesIQ

Zoho SalesIQ

Zoho SalesIQ is a customer service software that provides live chat, email management, and visitor analytics to help businesses connect with customers and improve support. It integrates with popular CRM and helpdesk tools.

Categories:
live-chat email analytics customer-support crm helpdesk

Zoho SalesIQ Features

  1. Live Chat
  2. Email Management
  3. Visitor Analytics
  4. CRM and Helpdesk Integration
  5. Chatbot Builder
  6. Canned Responses
  7. Customizable Chat Widget
  8. Reporting and Insights

Pricing

  • Freemium
  • Subscription-Based

Pros

Comprehensive customer service features

Integrates with other Zoho products

Customizable chat widget

Affordable pricing options

Helpful chatbot builder

Cons

Limited free plan features

Learning curve for some features

Can be complex for small businesses

Reporting could be more robust


tawk.to

tawk.to

tawk.to is a free live chat software that allows websites to talk to visitors in real-time. It's easy to set up with no downloads required, has customizable widgets, and provides visitor analytics.

Categories:
chat live-chat customer-support

Tawk.to Features

  1. Real-time messaging
  2. Customizable widgets
  3. Visitor analytics
  4. Multi-agent support
  5. File sharing
  6. Canned responses
  7. Mobile app
  8. Third-party integrations

Pricing

  • Freemium

Pros

Free basic plan

Easy to set up

No downloads required

Customizable interface

Good for small businesses

Cons

Limited features in free version

Can be slow at times

No video/voice calling

Limited customization in free plan