Zonka Feedback vs UserEcho

Struggling to choose between Zonka Feedback and UserEcho? Both products offer unique advantages, making it a tough decision.

Zonka Feedback is a Business & Commerce solution with tags like survey, analytics, reporting.

It boasts features such as Customizable surveys, Feedback widgets, Powerful analytics and reporting and pros including Easy to create and send surveys, Integrates with popular tools like Salesforce and Slack, Detailed analytics and reports.

On the other hand, UserEcho is a Business & Commerce product tagged with feedback, helpdesk, idea-management, user-feedback.

Its standout features include Idea Management, Feedback Forums, Helpdesk Ticketing, Knowledge Base, User Portal, Reporting and Analytics, and it shines with pros like Easy to use interface, Robust feature set, Good integration options, Scales well for large user bases.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Zonka Feedback

Zonka Feedback

Zonka Feedback is a customer feedback and survey software that allows businesses to collect feedback across multiple channels, analyze results, and take action. It provides customizable surveys, feedback widgets, powerful analytics and reporting.

Categories:
survey analytics reporting

Zonka Feedback Features

  1. Customizable surveys
  2. Feedback widgets
  3. Powerful analytics and reporting

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Integrates with popular tools like Salesforce and Slack

Detailed analytics and reports

Cons

Can be pricey for small businesses

Mobile app needs improvement

Steep learning curve initially


UserEcho

UserEcho

UserEcho is a customer feedback and helpdesk software that allows companies to crowdsource ideas and feedback from users. It includes features like idea management, feedback forums, helpdesk ticketing, and more.

Categories:
feedback helpdesk idea-management user-feedback

UserEcho Features

  1. Idea Management
  2. Feedback Forums
  3. Helpdesk Ticketing
  4. Knowledge Base
  5. User Portal
  6. Reporting and Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Good integration options

Scales well for large user bases

Cons

Can get pricey for larger organizations

Limited customization options

Mobile app could be better