Akero

Akero: AI-Powered Customer Support

Automate routine support tasks with Akero's natural language processing and machine learning capabilities, enhancing customer experience and agent productivity.

What is Akero?

Akero is an AI-powered customer support platform designed to automate routine customer service tasks and enhance agent productivity. It utilizes natural language processing and machine learning algorithms to analyze customer inquiries, understand context and intent, recommend relevant knowledge base articles, and assist human agents in responding.

Key features of Akero include:

• Conversational ticketing - Customers can submit requests using natural language via chat, email, etc. Akero creates and routes tickets automatically.
• Intent analysis - Akero detects customer intent and maps inquiries to appropriate departments and agents.
• Knowledge recommendation - The platform combs through existing knowledge bases to provide agents with relevant articles to resolve customer issues faster.
• Response suggestions - Using historical data and context of customer inquiries, Akero suggests response templates and drafts to agents.
• Customer sentiment analysis - The software analyzes customer language to determine urgency, frustration levels, satisfaction with responses, and other sentiments.
• Integration capabilities - Akero integrates with most popular help desk platforms and CRMs to unify customer information.

Overall, Akero aims to understand customers, reduce repetitive tasks for agents, and improve key support metrics such as first response time, resolution time, and customer satisfaction. It combines AI and human intervention to deliver more personalized and effective customer experiences.

Akero Features

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