Articents
Articents is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one unified inbox. It helps track, assign, and resolve customer queries more efficiently.
customer-service
conversations
unified-inbox
multichannel
social-media
Articents: Customer Service Software
Articents is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one unified inbox. It helps track, assign, and resolve customer queries more efficiently.
What is Articents?
Articents is a cloud-based customer service software designed to help companies manage customer conversations seamlessly across multiple channels. It brings all customer interactions from email, phone, live chat, messengers like WhatsApp or Facebook Messenger, and social media into one unified inbox.
Key features of Articents include:
- Unified inbox to manage customer queries from multiple channels
- Smart assignment rules to route conversations to the right agents
- Macros to send quick responses to common queries
- Canned responses to answer FAQs instantly
- Conversation tagging to categorize requests
- Customizable business rules to prioritize VIP customers
- Real-time analytics to view performance and SLAs
- Seamless integrations with popular CRM and helpdesk tools
- Omnichannel reporting to identify areas of improvement
Overall, Articents is an easy-to-use yet powerful customer service platform to track, assign, and resolve customer queries efficiently across channels. The unified inbox and automation capabilities enable teams to deliver more personalized and faster customer support. It's an ideal solution for modern, high-growth companies managing an increasing volume of customer conversations across touchpoints.
Articents Features
Features
- Unified inbox
- Multi-channel support
- Customer service workflow automation
- Ticketing system
- Knowledge base
- Real-time analytics
Pricing
- Subscription-Based
Pros
Improves customer satisfaction
Increases agent productivity
Omnichannel support
Easy to use interface
Scalable
Cons
Can be expensive for small businesses
Steep learning curve
Limited customization options
Third-party integrations need improvement
Official Links
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