Bontq
Bontq is a customer support software that helps companies deliver excellent customer service across multiple channels like email, live chat, and social media. It has features like shared team inboxes, automation workflows, knowledge base, and analytics.
customer-support
shared-inboxes
automation
knowledge-base
analytics
Bontq: Customer Support Software
Bontq is a customer support software that helps companies deliver excellent customer service across multiple channels like email, live chat, and social media. It has features like shared team inboxes, automation workflows, knowledge base, and analytics.
What is Bontq?
Bontq is a cloud-based customer service software designed to help companies provide exceptional support across channels like email, live chat, voice, social media, and self-service. Some key features of Bontq include:
- Shared team inboxes - All support tickets from multiple channels come into unified team inboxes. Agents get context about customers and can collaborate.
- Automation workflows - Bontq enables creating multi-step automation workflows for common customer queries to save time.
- Knowledge base - The knowledge base software allows easy creation of help articles and makes them accessible to agents and customers for self-service.
- Customer analytics - Detailed analytics on customer satisfaction scores, resolution times, agent performance to identify areas of improvement.
- Multi-channel support - Unified experience for agents across channels like email, live chat, social media, etc. Easy way for customers to get support.
- Mobile-ready customer portal - Customers can find answers, check ticket status etc. on mobile devices through the portal.
- Team collaboration - Collaborate via shared team inboxes, notes, task assignment. No information is siloed with an agent.
Bontq integrates easily with popular business apps. It serves businesses across ecommerce, finance, healthcare, education and other industries. The software focuses on collaboration and uses AI for automation so support teams can deliver high satisfaction.
Bontq Features
Features
- Shared team inboxes
- Automation workflows
- Knowledge base
- Analytics
Pricing
- Subscription-Based
Pros
Improves team collaboration
Increases productivity
Provides insights into customer interactions
Cons
Can be complex for small teams
Integration limitations
Expensive for some small businesses
The Best Bontq Alternatives
Top Business & Commerce and Customer Service and other similar apps like Bontq
Here are some alternatives to Bontq:
Suggest an alternative ❐
JIRA
JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...
Redmine
Redmine stands as a powerful open-source project management and issue tracking tool, offering a flexible and customizable platform for teams to collaborate and manage projects effectively. Developed using the Ruby on Rails framework, Redmine has gained popularity for its versatility and adaptability. Central to Redmine's capabilities is its project management...
Monday.com
monday.com is a work operating system that empowers organizations to build custom workflows that fit their every need. With monday.com, teams can create their own software environment to manage projects, processes, and everyday work.Key features of monday.com include:Customizable dashboards and views to visualize workCustomizable forms and fields to track dataAutomations...
Bitrix24
Bitrix24 is an all-in-one cloud-based business software that provides tools for project management, customer relationship management (CRM), human resources (HR), team communications, document management, and other critical business operations.Some of the key features of Bitrix24 include:Project management tools for task management, Gantt charts, milestones, time tracking, etc.Sales CRM for managing...
Mantis Bug Tracker
Mantis Bug Tracker is a free and open source issue tracking software application developed by MantisBT Team. It allows software development teams to manage bug reports and issues in an efficient manner throughout the development lifecycle.Some key features of Mantis Bug Tracker include:Issue tracking with status workflow - New, Assigned,...
Redbooth
Redbooth is a cloud-based project management and team collaboration software designed to help organizations plan and execute projects efficiently. It provides tools to organize tasks, share files, track time, hold discussions, and keep everyone updated on the latest project developments.Some key features of Redbooth include:Task lists and kanban boards to...
Wrike
Wrike is a flexible project management software designed to help organizations manage workflows, collaborate on projects, and oversee tasks. With robust features for project planning, scheduling, resource allocation, status tracking, reporting, and more, Wrike provides visibility into projects and workloads so teams can achieve goals and executives can monitor progress.Some...
Quire
Quire is an intuitive project management and task management software designed to help organize work and increase productivity. It provides a variety of useful features to manage projects and tasks:Flexible boards to create projects and break down work into lists and tasksSubtasks, checklists, notes, reminders, comments and file attachments to...
Freedcamp
Freedcamp is a feature-rich yet easy-to-use project management and collaboration software designed for teams of all sizes. It helps plan, organize and track tasks, deadlines, files and discussions in one place.Some key features of Freedcamp include:Tasks management with categories, priorities, assignees, due dates, comments etc.Discussions and messaging between team membersFile...
Pivotal Tracker
Pivotal Tracker is a leading agile project management tool used by software development teams to improve collaboration and delivery. It provides an interactive interface to help teams break down work into manageable pieces called stories, prioritize based on business value, and track progress through development iterations or sprints.Some key features...
