Bontq
Bontq is a customer support software that helps companies deliver excellent customer service across multiple channels like email, live chat, and social media. It has features like shared team inboxes, automation workflows, knowledge base, and analytics.
customer-support
shared-inboxes
automation
knowledge-base
analytics
Bontq: Customer Support Software
Bontq is a customer support software that helps companies deliver excellent customer service across multiple channels like email, live chat, and social media. It has features like shared team inboxes, automation workflows, knowledge base, and analytics.
What is Bontq?
Bontq is a cloud-based customer service software designed to help companies provide exceptional support across channels like email, live chat, voice, social media, and self-service. Some key features of Bontq include:
- Shared team inboxes - All support tickets from multiple channels come into unified team inboxes. Agents get context about customers and can collaborate.
- Automation workflows - Bontq enables creating multi-step automation workflows for common customer queries to save time.
- Knowledge base - The knowledge base software allows easy creation of help articles and makes them accessible to agents and customers for self-service.
- Customer analytics - Detailed analytics on customer satisfaction scores, resolution times, agent performance to identify areas of improvement.
- Multi-channel support - Unified experience for agents across channels like email, live chat, social media, etc. Easy way for customers to get support.
- Mobile-ready customer portal - Customers can find answers, check ticket status etc. on mobile devices through the portal.
- Team collaboration - Collaborate via shared team inboxes, notes, task assignment. No information is siloed with an agent.
Bontq integrates easily with popular business apps. It serves businesses across ecommerce, finance, healthcare, education and other industries. The software focuses on collaboration and uses AI for automation so support teams can deliver high satisfaction.
Bontq Features
Features
- Shared team inboxes
- Automation workflows
- Knowledge base
- Analytics
Pricing
- Subscription-Based
Pros
Improves team collaboration
Increases productivity
Provides insights into customer interactions
Cons
Can be complex for small teams
Integration limitations
Expensive for some small businesses
Reviews & Ratings
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