What is CDI Technology?
CDI Technology is an IT service management software designed to help businesses efficiently track, manage, and optimize their IT infrastructure and services. It provides a central platform to gain visibility into IT assets, monitor performance, automate processes, and improve service delivery.
Key features of CDI Technology include:
- Asset management - discover, track and manage all hardware and software assets across the infrastructure
- Workflow automation - build standardized processes and automate repetitive tasks to increase efficiency
- Change management - plan, schedule and oversee system changes to minimize disruptions
- Incident management - log, categorize, diagnose and resolve incidents and problems quickly
- Knowledge base - create a searchable database of solutions for common incidents and technical issues
- Reporting and analytics - gain insights into IT infrastructure health, resource allocation and track KPIs
- Integrations - integrate with existing systems and tools to maximize capabilities
CDI Technology has customizable dashboards and views to match specific organizational needs. With robust access control and audit capabilities, it provides visibility to each stakeholder into relevant and authorized data. Companies across various industries like healthcare, finance, retail and more use CDI Technology to optimize IT management and service delivery.