Channergy Omni Channel Manager
Channergy Omni Channel Manager is a cloud-based customer engagement platform that allows companies to manage customer conversations across multiple channels like phone, email, live chat, SMS and social media from a unified interface.
omnichannel
customer-engagement
customer-service
conversations
channels
unified
Channergy Omni Channel Manager: Cloud-Based Customer Engagement Platform
Manage customer conversations across multiple channels like phone, email, live chat, SMS and social media from a unified interface.
What is Channergy Omni Channel Manager?
Channergy Omni Channel Manager is a robust cloud-based customer engagement platform designed to help companies manage customer conversations seamlessly across multiple channels. It brings together interactions from channels like phone, email, live chat, SMS and social media into a single easy-to-use interface.
Key features include:
- Omnichannel routing and assignment rules to route conversations to the right agents
- Skills-based routing to match customer queries with agents who have the right skills and knowledge
- Queuing with priority rules to ensure urgent customer issues are addressed faster
- Single unified agent desktop to handle multiple channels
- CRM integrations for customer data unification
- Conversation continuity to retain context as customers switch channels
- Analytics and reports to derive insights across channels
- API integrations with other business systems
- Flexible deployment options - cloud, on-premises or hybrid
With its unified approach, Channergy Omni Channel Manager helps companies gain a comprehensive view of all customer interactions and also enhances customer experience. The platform is highly scalable to support growing business needs.
Channergy Omni Channel Manager Features
Features
- Unified customer communication across multiple channels
- Centralized customer data and conversation history
- Automated workflows and task management
- Reporting and analytics tools
- Customizable user roles and permissions
- Mobile-friendly interface
Pricing
- Subscription-Based
Pros
Streamlines customer communication and support
Provides a single view of customer interactions
Enables efficient team collaboration
Offers detailed reporting and insights
Scalable and customizable to business needs
Cons
Can be complex to set up and configure
May require training for some users
Pricing can be higher compared to some alternatives
Limited native integrations with third-party tools
Official Links
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