Chat Mapper
Chat Mapper is conversation mapping software that helps call center and customer service teams visually map out customer journeys. It analyzes calls and chats to identify trends, opportunities, and areas for improvement.
conversation-mapping
call-center-software
customer-service-software
Chat Mapper: Conversation Mapping Software for Call Centers & Customer Service
Visualize customer journeys, analyze trends, and improve operations with Chat Mapper, a powerful conversation mapping software designed specifically for call centers and customer service teams.
What is Chat Mapper?
Chat Mapper is customer experience analysis software designed for call centers and customer support teams. It records, transcribes, and analyzes phone calls, chats, emails, and other customer interactions to provide insights about the customer journey.
Key features of Chat Mapper include:
- Conversation mapping to visually see common topics, pain points, emotions, and paths customers take
- Speech to text transcription with sentiment analysis and highlight key moments
- Integration with call recording software and CRM systems
- Analytics and reports to identify trends, opportunities, churn risks, agent performance, and more
- Coaching tools to help agents have better conversations
By understanding the voice of the customer through conversational analytics, Chat Mapper helps companies find areas to improve in order to increase customer satisfaction, first contact resolution, and operational efficiency for call centers.
Chat Mapper Features
Features
- Visual mapping of customer journeys
- Analyzes calls and chats
- Identifies trends, opportunities and areas for improvement
Pricing
- Subscription-Based
Pros
Helps improve customer experience
Provides insights into customer pain points
Easy to visualize customer journeys
Cons
Can be expensive for smaller teams
Large volume of calls/chats can be difficult to analyze
Requires time investment to implement
Official Links
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