Chatbots are software programs designed to simulate conversation with human users, typically over text. They use artificial intelligence to understand user input and respond appropriately to questions, requests or commands.
Chatbots are software programs that are designed to communicate with humans using natural language. They are typically used to provide customer service, answer questions, or assist users in completing tasks through text or voice conversations. Some key things to know about chatbots:
- Chatbots utilize artificial intelligence, specifically natural language processing and machine learning, to understand human language and respond appropriately.
- They can be integrated into messaging platforms like SMS, Facebook Messenger, Slack, or a company's website or app to interact with customers or users.
- Benefits of using chatbots include automating repetitive tasks, providing quick answers to common questions, routing users to the right human agent if needed, and being available 24/7.
- Limitations include inability to understand complex inquiries, lack of human touch in responses, and errors due to gaps in training data.
- Chatbots can start off with simple, rules-based conversations but over time leverage AI to handle increasingly complex interactions and improve accuracy of responses.
- Major chatbot platforms include Watson Assistant (IBM), Amazon Lex, Dialogflow (Google), Azure Bot Service (Microsoft), and customer service focused platforms like Bold360, LivePerson, Intercom.
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