ClickAid

ClickAid: Cloud-Based Customer Service Software

Affordable and easy-to-use customer service software for small businesses, offering support across email, live chat, social media, and self-service channels.

What is ClickAid?

ClickAid is a cloud-based customer service software designed to help small businesses provide prompt and efficient support to their customers across multiple channels. It allows companies to manage customer conversations happening via email, live chat, social media as well as self-service options on the company website from one unified inbox.

Key features of ClickAid include:

• Unified inbox to manage customer queries from email, live chat, social media & self-service in one place
• SLA policies and assignment rules to automatically route tickets to appropriate agents
• Custom views to organize customer conversations based on priority, source etc.
• Ticketing system to log, assign, and track customer cases for improved accountability
• Knowledge base to document FAQs helping in faster query resolution and self-service
• Customizable business rules engine to automate repetitive support tasks for greater efficiency
• Real-time and historical reporting dashboards providing actionable insights
• Mobile apps allowing agents to respond to customers on-the-go
• Omnichannel presence across email, live chat, social media for contextual and personalized support
• Integration with CRM, Helpdesk and Accounting tools
• Multi-language support catering to global customer bases

ClickAid offers enterprise-level capabilities at affordable price points starting from $14 per agent/month. With its intuitive interface, pre-built integrations and easy setup and use, it is well-suited for small businesses looking to provide best-in-class customer experiences on a budget.

ClickAid Features

Official Links