Conversocial

Conversocial: Social Media Management Platform

Conversocial is a social media management platform designed for brands to manage customer service conversations across social channels like Twitter, Facebook and Instagram. It allows brands to track, assign, resolve and analyze customer inquiries in one unified inbox.

What is Conversocial?

Conversocial is a leading social media management platform built to help brands deliver exceptional customer experiences across social media. It consolidates various social conversations from platforms like Twitter, Facebook and Instagram into one easy-to-use dashboard.

Key features of Conversocial include:

• Unified inbox - See and respond to all your brand's social messages from one inbox, regardless of channel.
• Smart assignment - Conversocial uses rules and AI to automatically route inquiries to the right team members.
• CRM integrations - Integrate directly with CRM platforms like Salesforce and Zendesk to track conversations.
• Real-time monitoring - Monitor brand mentions and keywords to see relevant conversations as they happen.
• Analytics - In-depth and pre-built reporting provides insights to improve social CX and agent productivity.
• API access - Access conversation data from Conversocial using APIs.
• Automation - Tools to streamline workflows like auto-responses, tagging and escalation protocols.

With features optimized specifically for marketing, sales and support teams, Conversocial is used by leading brands like Pizza Hut, Emirates and Virgin Atlantic to deliver meaningful social customer experiences.

Conversocial Features

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