Customer Thermometer

Customer Thermometer: Collect Customer Reviews & Feedback

Customer Thermometer is a customer feedback software that allows businesses to collect customer reviews and testimonials across various channels. It provides customizable survey forms, review collection tools, and analytics dashboards to measure customer satisfaction.

What is Customer Thermometer?

Customer Thermometer is a robust customer feedback software designed to help businesses actively collect and analyze customer reviews, Net Promoter Scores (NPS), and testimonials across various channels including email, SMS, web, and social media.

It provides customizable survey forms and review collection tools to capture structured and unstructured feedback data from customers. Businesses can choose from a variety of ready-made survey templates or create custom forms specific to their needs.

The collected customer feedback data is consolidated into centralized dashboards that track key customer satisfaction and loyalty metrics over time. Powerful analytics, segmenting, filtering, and comparison tools provide actionable insights from the customer data.

Key features include:

• Multi-channel feedback collection via email, SMS, website, etc.
• Customizable survey forms and review templates
• Customer review and NPS collection tools
• Centralized data and analytics dashboards
• Survey logic and skip logic
• Custom scoring and tagging
• Powerful segmentation and filtering
• Data exports, API access, and integrations

Overall, Customer Thermometer is an enterprise-grade customer experience platform enabling businesses to actively listen to their customers, track CX metrics, and leverage customer insights to drive growth.

Customer Thermometer Features

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