CXIHUB

Name: CXIHUB
Author: Sugggest

CXIHUB is a customer experience (CX) software that allows companies to collect feedback across channels, analyze CX data, and take action to improve the customer journey. It consolidates data from surveys, reviews, support tickets, and more to provide insights.

Business & Commerce Customer Experience

feedback analytics surveys customer-support

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CXIHUB: Customer Experience Software

What is CXIHUB?

CXIHUB is a robust customer experience (CX) management platform designed to help companies connect with customers, gather feedback across every channel, analyze CX data, and take action to optimize the customer journey. It consolidates customer data from surveys, online reviews, support tickets, feedback forms, and more to provide a complete view of the customer experience.

With CXIHUB, companies can:

Design and distribute voice-of-customer surveys via email, SMS, web intercept, QR code, and more
Integrate data from online review sites like Google, Facebook, and Yelp
Analyze feedback data and customer satisfaction metrics in real-time dashboards
Identify emerging issues and negative sentiment
Pinpoint areas for improvement across the customer journey
Set CX benchmarks and track progress over time
Automatically route customer feedback to the right teams for follow-up

By centralizing CX data and providing easy-to-interpret analytics, CXIHUB enables companies to identify obstacles and opportunities in the customer experience. This allows them to take targeted action to increase customer satisfaction, loyalty, referrals, and business growth.

CXIHUB Features

Features

Omnichannel feedback collection
Journey mapping
Sentiment analysis
Reporting and analytics
Integration with CRM systems
Real-time alerts and notifications
Workflow automation
Survey builder
Feedback management
Customer segmentation
Predictive analytics using AI
Customizable dashboards

Pricing

Subscription-Based
Custom Pricing

Pros

Consolidates CX data from multiple sources

Provides actionable insights to improve CX

User-friendly and intuitive interface

Real-time feedback and alerts

Customizable surveys and workflows

Robust analytics and reporting

Helps map customer journeys end-to-end

Scalable to grow with your needs

Cons

Can be pricey for smaller businesses

Setup and training may require time investment

May require IT resources for complex integrations

Abundance of features can be overwhelming for first-time users

Official Links

Official Website
https://www.cxihub.com

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