Damselfly
Damselfly is an open-source website live chat and support software. It provides real-time customer engagement tools like live chat, ticketing, and AI-powered chatbots to help businesses support customers and boost sales.
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ticketing
chatbots
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Damselfly: Open-Source Live Chat & Support Software
Damselfly provides real-time customer engagement tools like live chat, ticketing, and AI-powered chatbots to help businesses support customers and boost sales.
What is Damselfly?
Damselfly is an open-source live chat and customer support software designed for small businesses. It provides a suite of customer engagement tools to help companies provide real-time support and improve the customer experience.
Key features of Damselfly include:
- Live chat - Chat with website visitors in real-time to provide support and answers.
- Chatbots - AI-powered chatbots can handle common queries and engage visitors outside of staffed hours.
- Ticket management - Convert chats into tickets for tracking and managing customer queries over time.
- Visitor tracking - See detailed visitor analytics like operating systems, location, pages visited etc to understand your customers.
- Mobile-ready - Fully responsive across devices so you never miss an opportunity to connect.
- Customizable - Choose your own color schemes, fonts, widgets and more to match your brand.
- Self-hosted - As an open-source platform, you control and own your data & conversations.
- Free and open source - Damselfly is free to use and the code is openly available, allowing custom modifications.
Overall, Damselfly is a great option for small websites and teams that want an easy yet customizable live chat and shared inbox solution to engage visitors and customers in real-time.
Damselfly Features
Features
- Live chat
- Chatbots
- Ticketing system
- Knowledge base
- Visitor tracking
- Real-time analytics
- Multi-channel support
- Customizable interface
- Third-party integrations
Pricing
- Open Source
- Custom Pricing
Pros
Open source and free
Easy to set up and use
Scalable for businesses of all sizes
Good customization options
Active development community
Cons
Limited native features compared to paid options
Can require technical expertise to fully customize
Lacks some advanced analytics and reporting features
No native mobile app
Official Links
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