Digital Hybrid 360
Digital Hybrid 360 is a cloud-based customer engagement platform that combines digital and voice capabilities. It integrates multiple channels like email, SMS, mobile apps, and voice calls into a unified interface to support omnichannel customer journeys.
cloudbased
customer-engagement
omnichannel
digital
voice
email
sms
mobile-apps
Digital Hybrid 360: Cloud-Based Customer Engagement Platform
Digital Hybrid 360 combines digital and voice capabilities for a seamless customer experience, integrating channels like email, SMS, mobile apps, and voice calls into a unified interface.
What is Digital Hybrid 360?
Digital Hybrid 360 is a cloud-based customer engagement platform designed to enable seamless omnichannel customer experiences. It combines digital communication channels like email, SMS, and mobile push notifications with traditional voice calling capabilities into a single intuitive interface.
Key features of Digital Hybrid 360 include:
- Omnichannel customer journey orchestration - Create and manage complex customer journeys across digital and voice channels through an easy drag-and-drop builder interface.
- Contact center integration - Natively integrate voice capabilities by connecting Digital Hybrid 360 to existing contact center infrastructures.
- CRM integrations - Bidirectional sync with popular CRM platforms like Salesforce, Microsoft Dynamics, Oracle CX Cloud etc. to leverage existing customer data.
- Customer data platform - Collect, unify and analyze customer data from all channels to build a single view of the customer and activate personalized engagements.
- Built-in business intelligence - Get pre-configured dashboards and reports to analyze campaign performance, customer engagement metrics, agent productivity etc. out-of-the-box.
With its omnichannel customer engagement capabilities, deep CRM integrations and built-in BI, Digital Hybrid 360 provides a comprehensive CX platform for enterprises. Pricing options are available for both SMBs and large enterprises.
Digital Hybrid 360 Features
Features
- Omnichannel engagement
- Real-time analytics
- Journey orchestration
- IVR and digital channels
- Contact center integration
- CRM integrations
- Chatbot builder
- Voice biometrics
Pricing
- Subscription-Based
Pros
Unified customer engagement
Scalability
Easy to use interface
Analytics and reporting
Omnichannel analytics
Flexible deployment
Cons
Can be expensive for smaller businesses
Steep learning curve
Limitations for complex use cases
Reliant on third-party integrations
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