What is FAQr?
FAQr is a modern knowledge base and FAQ software designed to help companies easily create, manage, and share frequently asked questions and answers. It allows companies to build a searchable knowledge base of FAQs that can be accessed by both customers and employees.
Key features of FAQr include:
- Intuitive editor to easily create, organize, and publish FAQs
- Powerful search to help customers find answers fast
- Multi-channel publishing across web, mobile, chatbots, etc.
- Suggestions to reduce duplicate questions
- Analytics to identify popular topics and gaps
- Role-based access controls for authors and reviewers
- Integrations with popular help desk tools
- Customizable themes to match brand guidelines
By consolidating dispersed information into one centralized knowledge base, companies can increase customer satisfaction, take pressure off support teams, and decrease repeat inquiries with FAQr. The built-in analytics also provide insight to improve self-service experiences.