FAQr
FAQr is a knowledge base and FAQ software that allows companies to easily create, organize, and share frequently asked questions and answers with customers. It has features like automated suggestions, multi-channel publishing, and analytics.
faq
knowledge-base
customer-support
FAQr: Knowledge Base and FAQ Software
Automate your FAQs with features like automated suggestions, multi-channel publishing, and analytics for a seamless customer experience
What is FAQr?
FAQr is a modern knowledge base and FAQ software designed to help companies easily create, manage, and share frequently asked questions and answers. It allows companies to build a searchable knowledge base of FAQs that can be accessed by both customers and employees.
Key features of FAQr include:
- Intuitive editor to easily create, organize, and publish FAQs
- Powerful search to help customers find answers fast
- Multi-channel publishing across web, mobile, chatbots, etc.
- Suggestions to reduce duplicate questions
- Analytics to identify popular topics and gaps
- Role-based access controls for authors and reviewers
- Integrations with popular help desk tools
- Customizable themes to match brand guidelines
By consolidating dispersed information into one centralized knowledge base, companies can increase customer satisfaction, take pressure off support teams, and decrease repeat inquiries with FAQr. The built-in analytics also provide insight to improve self-service experiences.
FAQr Features
Features
- Knowledge base creation
- FAQ management
- Automated suggestions
- Multi-channel publishing
- Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to create and organize FAQs
Improves customer self-service
Reduces customer support costs
Mobile-friendly interface
Powerful search and navigation
Cons
Can be pricey for small businesses
Limited customization options
Steep learning curve initially
Official Links
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