Fidback
Fidback is a customer feedback and survey software that allows businesses to collect, analyze and act on customer feedback. It provides easy-to-use tools for creating surveys, sending them out via email and analyzing the results.
survey
feedback
analytics
Fidback: Customer Feedback and Survey Software
Fidback helps businesses collect, analyze and act on customer feedback, providing easy-to-use tools for creating surveys, sending them out via email and analyzing the results.
What is Fidback?
Fidback is a flexible customer feedback and survey software designed to help businesses better understand their customers. It provides an easy way to create professional-looking surveys and send them out via email campaigns to collect feedback.
Key features of Fidback include:
- Drag-and-drop survey builder to create surveys quickly
- Options for single or multi-page surveys
- Over a dozen question types including single/multi select, rating, open-ended, etc.
- Ready-made professional survey templates
- Advanced logic like conditional questions and branching
- Send surveys via email and track opens/clicks
- Collect feedback anonymously or request contact info
- Integrations with CRM, support and marketing platforms
- Real-time customizable reports to analyze survey results
- Charts and graphs to visualize data
- Survey scoring to identify promoters vs detractors
- Benchmarking against industry data
- Export results to Excel, PDF etc
With its user-friendly interface and comprehensive features, Fidback is an ideal feedback software for businesses of all sizes looking to make data-driven decisions to improve customer loyalty and experiences.
Fidback Features
Features
- Create and send surveys via email
- Collect customer feedback and responses
- Analyze survey results
- Integrate with CRM systems
- Customizable survey templates
- Real-time dashboard and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Easy to create and send surveys
Good analytics and reporting features
Integrations with other business systems
Customizable templates
Affordable pricing
Cons
Limited question types in basic plan
No advanced targeting or logic features
Support could be more responsive
Official Links
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