FieldService

FieldService: Field Service Management Software

FieldService is a field service management software that helps companies schedule and dispatch technicians, manage work orders, and track assets and inventory. It streamlines field service operations with features like real-time job tracking, mobile apps for technicians, customer self-service portals, billing automation, and more.

What is FieldService?

FieldService is a comprehensive field service management solution designed to help service companies deliver efficient, on-time customer service while maximizing technician productivity. With FieldService, managers can easily schedule jobs, dispatch techs, track assets, manage inventory, invoice customers, and more.

Key features of FieldService include:

• Scheduling and Dispatching - Automated scheduling takes into account job priority, SLAs, technician skills and availability, travel time, and more. Dispatchers can easily assign unscheduled work to the right technician.
• Mobile Apps - Native mobile apps allow field techs to view schedules, log hours and expenses, access customer histories and equipment details, follow turn-by-turn directions to job sites, and more.
• Customer Self-Service Portal - Customers can request service, track technician status in real-time, reschedule appointments, and more through an online customer portal.
• Work Order Management - Create, assign, track, and close out work orders. Attach files, notes, photos, signatures, and more.
• Asset Management - Maintain detailed asset histories including service and maintenance records, warranties, installation details, and more.
• Inventory Management - Manage entire inventory lifecycle including stock levels, item tracking, and automated reorder notifications.
• Reporting and Analytics - Built-in reports and dashboards provide real-time insight into operations. Role-based views into key metrics and KPIs.
• Billing and Invoicing - Flexible options for billing and invoicing customers for services, parts, and agreements.

Overall, FieldService provides a complete FSM solution to increase efficiency and visibility across the service delivery process. Customizable features, mobile access, and automated scheduling optimize technician workloads and customer service levels.

FieldService Features

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