Fixfive

Fixfive: Customer Service Software

Omnichannel support, knowledge base, community forums, chatbots, analytics, and automation in one unified platform

What is Fixfive?

Fixfive is a robust customer service software designed to help companies deliver exceptional support experiences across every channel. It brings together key capabilities like omnichannel interactions, knowledge base, community forums, chatbots, analytics and automation in one unified platform.

With Fixfive, support teams can handle inquiries from multiple channels like email, live chat, social media and phone calls from a single interface. Advanced routing and assignment rules ensure that each inquiry reaches the right agent. Agents also get a unified customer profile with history across channels for better context.

The knowledge base in Fixfive makes it easy to create, organize and reuse help articles to enable self-service. Customers can quickly find answers with search and drill-down navigation. Community forums further facilitate peer-to-peer customer support.

Fixfive also provides chatbots, macros and canned responses to automate common support tasks and boost agent productivity. Supervisor tools allow monitoring support metrics like CSAT, first response time etc. to identify areas for improvement.

With its comprehensive feature set, Fixfive provides a complete customer service software suitable for companies of all sizes. The unified interface across channels and integration capabilities also make it easy to use.

Fixfive Features

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