What is Fnd.io?
Fnd.io is a SaaS platform designed to help product teams collect, analyze and act on customer feedback efficiently. It consolidates both qualitative and quantitative customer feedback from various sources such as user interviews, support tickets, NPS surveys etc. into one single platform.
Some of the key features of Fnd.io include:
- Consolidated feedback view bringing together feedback from different sources for easy discoverability.
- Sentiment analysis and auto tagging of feedback to surface insights.
- Ability to capture feedback directly from customers by sharing public links or embedding widgets.
- Collaboration tools like ability to comment, upvote and assign actions on feedback.
- Customizable dashboards and reports to share feedback and insights with stakeholders.
- Integrations with popular tools like Intercom, Zendesk, Google Forms etc. to pull in feedback.
By centralizing scattered customer feedback, analyzing it and enabling collaboration on insights, Fnd.io helps product teams build a customer-centric roadmap, prioritize features efficiently and drive faster product innovation based on what users need the most.