Fnd.io

Fnd.io

Fnd.io is a software that helps teams collaborate around feedback. It allows users to centralize feedback from different sources like user interviews, support tickets, NPS surveys. It then analyzes the feedback to surface insights and allows teams to turn these insights into acti
Fnd.io image
feedback collaboration insights

Fnd.io: Collaborative Feedback Analysis

Fnd.io helps teams centralize and analyze feedback from various sources, surfacing actionable insights to drive growth.

What is Fnd.io?

Fnd.io is a SaaS platform designed to help product teams collect, analyze and act on customer feedback efficiently. It consolidates both qualitative and quantitative customer feedback from various sources such as user interviews, support tickets, NPS surveys etc. into one single platform.

Some of the key features of Fnd.io include:

  • Consolidated feedback view bringing together feedback from different sources for easy discoverability.
  • Sentiment analysis and auto tagging of feedback to surface insights.
  • Ability to capture feedback directly from customers by sharing public links or embedding widgets.
  • Collaboration tools like ability to comment, upvote and assign actions on feedback.
  • Customizable dashboards and reports to share feedback and insights with stakeholders.
  • Integrations with popular tools like Intercom, Zendesk, Google Forms etc. to pull in feedback.

By centralizing scattered customer feedback, analyzing it and enabling collaboration on insights, Fnd.io helps product teams build a customer-centric roadmap, prioritize features efficiently and drive faster product innovation based on what users need the most.

Fnd.io Features

Features

  1. Centralize feedback from different sources
  2. Analyze feedback to surface insights
  3. Turn insights into actionable tasks
  4. Integrations with user interview, support ticket, NPS survey tools
  5. Sentiment analysis of feedback
  6. Prioritization of insights

Pricing

  • Freemium
  • Subscription-Based

Pros

Consolidates feedback from disparate sources

Automated analysis and insight generation

Structured workflow to act on insights

Saves time compared to manual analysis

Cons

May require integrating other tools

Insights are dependent on quality of input data

Additional cost over manual analysis


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