Forte Agent
Forte Agent is a multi-channel customer engagement platform that allows companies to have conversations with customers over various channels like voice, email, live chat, and messaging apps. It helps manage customer interactions efficiently across channels.
customer-engagement
conversations
voice
email
live-chat
messaging-apps
Forte Agent: Multi-Channel Customer Engagement Platform
Forte Agent enables efficient management of customer interactions across voice, email, live chat, and messaging apps, providing a comprehensive solution for customer engagement.
What is Forte Agent?
Forte Agent is a cloud-based omni-channel customer engagement platform designed for midsize to large enterprises. It enables organizations to have meaningful conversations with customers over voice, email, live chat, and popular messaging apps in one unified environment.
Key features of Forte Agent include:
- Omni-channel conversations - Seamlessly transition between channels like voice, SMS, live chat, email, Facebook, Twitter etc.
- Smart routing of interactions - Route inquiries intelligently based on agent skills, availability, and customer preferences.
- Automated interactions - Use chatbots, interactive voice response (IVR) and other automation to handle common queries and requests.
- CRM integrations - Integrate deeply with Salesforce, Zendesk, Microsoft Dynamics and more to enable enhanced customer experiences.
- Analytics and reporting - Get insights into critical KPIs like agent productivity, CSAT scores, inquiry types etc. to continually optimize operations.
- Flexible deployment - Available as public/private cloud, hybrid, or on-premises to suit your needs.
In summary, Forte Agent brings together all customer communication channels into one platform to provide seamless omni-channel customer journeys and improved efficiencies for call center and customer service teams.
Forte Agent Features
Features
- Multi-channel customer engagement
- Voice, email, live chat, and messaging app integrations
- Efficient customer interaction management
- Reporting and analytics
- Customizable workflows
- Automation and AI-powered features
Pricing
- Subscription-Based
Pros
Comprehensive multi-channel support
Streamlined customer interaction management
Customizable to fit business needs
Automation and AI-powered features for efficiency
Detailed reporting and analytics
Cons
Potentially complex setup and configuration
Steep learning curve for some users
Pricing may be higher than some competitors
Limited integration with certain third-party tools
Official Links
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