FTD
FTD is a flexible and customizable ticketing and help desk software. It allows companies to streamline support operations with features like ticket management, knowledge base, and asset management. FTD helps improve agent productivity and customer satisfaction.
FTD: Flexible Ticketing & Help Desk Software
Streamline support operations with ticket management, knowledge base, and asset management features. Improve agent productivity and customer satisfaction with FTD.
What is FTD?
FTD is a help desk and customer support software designed for companies of all sizes. It provides a suite of features to streamline customer support operations:
- Ticket Management - Customizable ticket workflow to assign, prioritize, and resolve customer support tickets. SLA management to ensure issues are addressed promptly.
- Knowledge Base - Create an online knowledge base of support articles to enable self-service for customers and decrease repeat inquiries.
- Asset Management - Keep track of customer assets and inventory to improve first-call resolution.
- Reporting - In-depth analytical reports on ticket volume, resolution time, agent performance to identify areas for improvement.
Key benefits of FTD include increased agent productivity, reduced support costs, and improved customer satisfaction. The software provides multi-channel support via email, live chat, voice calls and has mobile apps as well. Role-based access and customizable branding options make FTD a flexible solution for companies of any size.
FTD Features
Features
- Ticket management
- Knowledge base
- Asset management
- SLA management
- Reporting and analytics
- Multi-channel support
- Automation and workflows
- Custom branding and UI
- REST API
Pricing
- Subscription-Based
- Custom Pricing
Pros
Flexible and customizable
Good for mid-sized companies
Intuitive interface
Robust feature set
Strong automation capabilities
Good value for money
Cons
Can be complex for smaller teams
Lacks native mobile apps
Third-party integrations can be limited
Steep learning curve initially
Official Links
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