FTD
FTD is a flexible and customizable ticketing and help desk software. It allows companies to streamline support operations with features like ticket management, knowledge base, and asset management. FTD helps improve agent productivity and customer satisfaction.
ticketing
help-desk
knowledge-base
asset-management
customer-support
FTD: Flexible Ticketing & Help Desk Software
Streamline support operations with ticket management, knowledge base, and asset management features. Improve agent productivity and customer satisfaction with FTD.
What is FTD?
FTD is a help desk and customer support software designed for companies of all sizes. It provides a suite of features to streamline customer support operations:
- Ticket Management - Customizable ticket workflow to assign, prioritize, and resolve customer support tickets. SLA management to ensure issues are addressed promptly.
- Knowledge Base - Create an online knowledge base of support articles to enable self-service for customers and decrease repeat inquiries.
- Asset Management - Keep track of customer assets and inventory to improve first-call resolution.
- Reporting - In-depth analytical reports on ticket volume, resolution time, agent performance to identify areas for improvement.
Key benefits of FTD include increased agent productivity, reduced support costs, and improved customer satisfaction. The software provides multi-channel support via email, live chat, voice calls and has mobile apps as well. Role-based access and customizable branding options make FTD a flexible solution for companies of any size.
FTD Features
Features
- Ticket management
- Knowledge base
- Asset management
- SLA management
- Reporting and analytics
- Multi-channel support
- Automation and workflows
- Custom branding and UI
- REST API
Pricing
- Subscription-Based
- Custom Pricing
Pros
Flexible and customizable
Good for mid-sized companies
Intuitive interface
Robust feature set
Strong automation capabilities
Good value for money
Cons
Can be complex for smaller teams
Lacks native mobile apps
Third-party integrations can be limited
Steep learning curve initially
Official Links
The Best FTD Alternatives
Top Business & Commerce and Customer Service & Support and other similar apps like FTD
NZEDb
nZEDb is an open source usenet indexer and search engine written in PHP. It allows users to index both binary and text-based usenet newsgroups, building a searchable database of message headers, subjects, and article content.Some key features of nZEDb include:Lightweight and fast - it uses MySQL/MariaDB for the backend database...
Newznab Classic
Newznab Classic is an open source web application that allows users to search and download content from usenet groups. It works by indexing usenet headers and storing the information in a database, allowing fast searches and downloads.Some key features of Newznab Classic:Indexing of usenet headers for millions of newsgroup posts...
Ikbin
ikbin is an open-source, cross-platform personal knowledge management and note-taking application. At its core, ikbin allows users to capture, organize, and connect pieces of digital information like text notes, web clips, images, PDFs, links, sketches, and more. It goes beyond a traditional digital notebook by allowing users to make connections...
