FusionDesk

FusionDesk is a cloud-based help desk and customer support software. It allows companies to manage customer queries and requests efficiently through multiple channels like email, live chat, social media, and self-service portals. Key features include ticket management, knowledge base, community forums, automation workflows, analytics and integrations with popular business apps.

FusionDesk alternatives ➤

What is FusionDesk?

FusionDesk is a feature-rich yet affordable help desk and customer support software designed for modern support teams. It brings all customer conversations from multiple channels like email, phone, live chat, social media and self-service portals into one place and enables efficient management.

Key features of FusionDesk include:

Ticketing System - Automatically routes, assigns, manages service requests via rule-based workflow automation
Knowledge Base - Create and manage knowledge articles to facilitate self-service for customers
Community Forums - Allows users to ask questions and find solutions from a public community forum
Multiple Channel Support - Supports email, live chat, voice calls, social media channels like Twitter, Facebook
Self-Service Portals - Customers can find solutions, submit and track tickets themselves
SLA Management - Set up and monitor service level agreements for service requests
Reports & Analytics - In-depth analytical reports to derive insights from customer interactions
Mobile App - Native mobile apps for agents to manage tickets on the go
Integrations - Integrates seamlessly with popular business apps like Salesforce, Slack, Zapier etc.

With its ease of use, scalability and robust feature set, FusionDesk is trusted by SMBs and enterprises across all major industries for delighted customer experiences.

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The Best FusionDesk Alternatives

Top Apps like FusionDesk

Task Coach, Swift To-Do List, The Hit List, ThinkingRock, Task List Guru, Todoplus, TaskAgent are some alternatives to FusionDesk.

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Task Coach

Task Coach is an open source application for managing personal tasks and to-do lists. It is designed to be simple, easy to use, and highly customizable. Key features of Task Coach include:Flexible categories and hierarchical tasks to organize projects.Notes and attachments to add more detail about tasks.Filtering...

Swift To-Do List

Swift To-Do List is an open-source to-do list application developed specifically for iOS devices including iPhones and iPads. It provides users with a simple yet effective way to stay organized and manage daily tasks and schedules.With an intuitive and user-friendly interface, Swift To-Do List makes it easy for users...

The Hit List

The Hit List is a robust yet simple task and project management application designed specifically for Mac OS. Developed by a small team focused on productivity, The Hit List aims to help users organize tasks, manage time, and focus on completing meaningful work.At its core, The Hit List is...

ThinkingRock

ThinkingRock is an open-source task and time management application developed as an alternative to commercial software like Evernote or Microsoft To-Do. It is designed to help users be more focused and productive by better organizing their tasks, projects, and time.Key features of ThinkingRock include:Flexible task management with contexts...

Task List Guru

Task List Guru is a user-friendly to-do list and task management application designed to help users stay organized and productive. With an intuitive and uncluttered interface, Task List Guru makes it easy to create multiple customizable to-do lists to manage all aspects of your life.Key features of Task List...

Todoplus

Todoplus is a user-friendly to-do list and task management application for personal and professional productivity. It has an intuitive and clean interface that allows users to quickly capture tasks, organize them into multiple customizable lists and projects, set reminders, priorities, due dates, notes, and other details.Key features of Todoplus...

TaskAgent

TaskAgent is a comprehensive task management and personal productivity software. It provides users with a wide range of tools to help plan, organize, and track tasks and projects.Key features of TaskAgent include:Intuitive task scheduling with calendars, due dates, reminders, and recurrence settingsProject planning with Gantt charts, dependencies, and...