Helpdesk Pilot

Helpdesk Pilot: Help Desk & Customer Support Software

Helpdesk Pilot is a help desk and customer support software that allows companies to manage customer support requests. It includes features like ticketing, knowledge base, asset management, email integration, chat, workflows, reporting, and more.

What is Helpdesk Pilot ?

Helpdesk Pilot is a comprehensive help desk and customer support software designed for companies that need to efficiently manage customer support operations. It comes with a suite of features that allow companies to track support requests, solve issues faster, deliver excellent customer service, and improve team productivity.

Key features of Helpdesk Pilot include:

• Ticket Management - Track, prioritize, assign, manage, and solve all customer support tickets from a single dashboard. Custom ticket fields and rules engine to route tickets.
• Knowledge Base - Create, organize, and share knowledge articles to serve customers self-help content for common questions.
• Asset Management - Track hardware and software assets assigned to customers. Manage asset lifecycle.
• Email Integration - Automatic converting of emails into tickets. Shared team email inbox.
• Live Chat - Engage customers in real-time with unlimited chat agents. Chat transfers and satisfaction surveys.
• Workflows & Automation - Predefined and customizable ticket workflows. Triggers and automated rules to streamline tasks.
• Reporting & Analytics - Real-time and historical reports on agents, teams, ticket types, assets and more to improve forecasting.
• Customization - Fine-tune business processes with custom forms, rules, fields, templates and more. Public API for more advanced customization.
• Security & Compliance - Robust permissions system. GDPR compliant. High global security standards.
• Multi-Channel Support - Email, live chat, help desk portal, feedback system and mobile apps.

Helpdesk Pilot positions itself as an easy to use and affordable help desk system for SMBs. It allows companies to deliver quality customer support efficiently. The automation and customization capabilities provide flexibility to adapt to diverse support needs.

Helpdesk Pilot Features

Official Links