HelpSumo

HelpSumo: Customer Support Software

HelpSumo is a help desk and customer support software that allows companies to manage customer conversations across multiple channels like email, live chat, calls etc. It helps track, prioritize and solve customer support tickets in one place.

What is HelpSumo?

HelpSumo is a cloud-based help desk and customer support software designed for modern support teams. It allows companies to manage customer conversations across multiple channels including email, live chat, voice calls, support portals, messaging apps and social media from one unified platform.

Key features of HelpSumo include:

• Shared team inbox to manage multiple email accounts from Gmail, Outlook, Yahoo etc.
• Live chat to engage visitors proactively and provide real-time support
• Voice and video calling to provide personalized support over calls
• Automated ticketing system to track, prioritize and solve customer inquiries
• Customizable support portal for self-service and knowledge base
• SLA policies and reminders to track response times
• Canned responses to save and reuse common replies
• Custom views and filters to manage tickets effectively
• Real-time and historical analytics and reports
• Native integrations with popular apps like Shopify, WooCommerce, Intercom etc.
• API and webhook support for building custom integrations
• Mobile apps for iOS and Android so support agents can work from anywhere

In summary, HelpSumo combines multiple customer service channels into one platform to help support teams deliver more personalized, efficient and streamlined support. Its wide range of capabilities makes it suitable for companies of all sizes across industries.

HelpSumo Features

Official Links