HelpTap
HelpTap is a customer support software that allows companies to easily set up help desks, knowledge bases, and customer support portals. It includes features like ticketing, automation, self-service, community forums, and analytics.
help-desk
knowledge-base
customer-support
ticketing
automation
selfservice
community-forums
analytics
HelpTap: Customer Support Software
HelpTap is a customer support software that allows companies to easily set up help desks, knowledge bases, and customer support portals. It includes features like ticketing, automation, self-service, community forums, and analytics.
What is HelpTap?
HelpTap is a cloud-based customer service and help desk software designed for small to midsize businesses. It provides a variety of features to assist companies in delivering exceptional customer support across multiple channels.
Key features of HelpTap include:
- Ticketing system to track, prioritize, and resolve customer inquiries
- Knowledge base to document solutions to common questions
- Community forums for customers to interact with each other
- Multiple self-service options like AI chatbots, feedback forms
- Skill-based routing to assign tickets to the right agents
- Automation to streamline repetitive tasks
- Custom analytics to identify trends and opportunities
- Mobile apps so agents can work from anywhere
- Robust reporting and analytics
- Secure infrastructure and regular data backups
HelpTap integrates well with popular business apps like Shopify, Zendesk, Salesforce, and more. It offers customized pricing plans for companies to choose from based on number of users and features required.
With its user-friendly interface, comprehensive features, secure infrastructure, and reasonable pricing, HelpTap is a great option for SMBs looking to deliver top-notch customer experiences.
HelpTap Features
Features
- Ticketing system
- Knowledge base
- Community forums
- Automation and macros
- Analytics and reporting
- Multi-channel support
- SLAs and service level management
- Role-based access control
- Custom branding
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Great for small businesses
Affordable pricing
Good range of features
Self-service options
Good customization
Cons
Can be limiting for larger businesses
Mobile app needs improvement
Advanced reporting requires premium plan
Lacks some enterprise-level features
Official Links
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