What is HeyWire?
HeyWire is a business texting and team communication software designed for companies to engage with customers via text messaging. It enables organizations to have personalized conversations at scale over SMS and MMS.
Key features of HeyWire include:
- SMS/MMS messaging - Send and receive text messages with contacts, create group messages, attach images, videos and documents.
- Team collaboration - Allow multiple team members to share conversations with contacts.
- Automated conversations - Build chatbots and workflows to qualify leads and automate responses.
- Contact management - Import, manage and organize your SMS contacts.
- Analytics - Track engagement metrics on messages sent and received.
- Two-way messaging - Customers can text back to continue conversations.
- Scheduling - Schedule messages to be sent at specific dates and times.
HeyWire integrates with popular business systems like Salesforce, Oracle, SAP and Slack. It complies with regulations like HIPAA for healthcare texting purposes.
With its simple web interface and mobile apps, HeyWire makes it easy for sales, service and support teams to engage customers via text messaging at scale while collaborating efficiently.