Hipporello Service Desk

Hipporello Service Desk

Help desk and IT service management software solution for automating customer support tickets and IT services with features like workflow management, knowledge base, multi-channel support, asset management, and analytics.

What is Hipporello Service Desk?

Hipporello Service Desk is a comprehensive help desk and IT service management software designed to help companies deliver excellent customer service while optimizing IT operations. It provides powerful ticketing and request fulfillment capabilities to improve service quality and efficiency.

Key features of Hipporello Service Desk include:

• Multi-channel support - Customers can submit tickets via email, phone, chat, portal, and social channels. Automatic ticket creation from all channels.
• Customizable service catalog - Provide quick access to common services, requests, and knowledge base articles.
• Advanced ticket management - Assign tickets automatically, set due dates, SLAs, priorities. Flexible views to organize tickets.
• ITIL processes - Incident, problem, change, asset, release, and configuration management processes.
• Reports and dashboards - Real-time reports and custom dashboards provide visibility for agents, managers, and customers.
• Self-service portal - Allow customers to track tickets, submit requests, and access the knowledge base.
• Agent collaboration - Team inbox, shared ticket queues, @mentions, thread conversations for agents.
• Asset management - Track hardware and software assets across the infrastructure.
• Integrations - Over 100 integrations with tools like AWS, G Suite, Azure, and more.

Hipporello Service Desk provides a polished, intuitive user interface both agents and customers will appreciate. With strong customization options, workflow automation, and reporting, it's an excellent choice for IT service delivery.

Hipporello Service Desk Features

Official Links