Hoiio Live
Hoiio Live is a cloud-based call center software designed for small businesses. It provides features like call routing, IVR menus, call recording, real-time analytics, and integrations with CRM platforms.
cloudbased
call-routing
ivr-menus
call-recording
realtime-analytics
crm-integration
Hoiio Live: Cloud-Based Call Center Software
Cloud-based call center software for small businesses offering call routing, IVR menus, call recording, real-time analytics and CRM platform integrations.
What is Hoiio Live?
Hoiio Live is a cloud-based call center software solution designed for small and medium sized businesses. It aims to provide an intuitive and affordable customer service platform without the need for costly on-premise equipment.
Key features of Hoiio Live include:
- Cloud-based infrastructure - Hoiio Live is hosted on the cloud so there is no hardware for users to maintain.
- Call routing and IVR - Intelligently route incoming calls to the right agents. Customizable IVR menus greet callers and directs them to the correct department.
- Call recording - Record calls for quality assurance and dispute resolution purposes.
- Real-time analytics - Get insights into call volumes, waiting times and more to make data-driven decisions.
- Integrations - Integrates with popular CRM platforms like Salesforce, Zoho and more to bring up customer data during calls.
- Self-service portal - Agents can manage their settings, monitor their performance and more through an intuitive portal.
Hoiio Live aims to provide enterprise-grade call center capabilities to growing companies without the high costs and management overhead of traditional on-premise systems. Its intuitive interface and scalable pricing models makes it easy for SMBs to get started with customer service solutions.
Hoiio Live Features
Features
- Cloud-based call center software
- Call routing
- IVR menus
- Call recording
- Real-time analytics
- Integrations with CRM platforms
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Affordable pricing
Good call quality
Detailed analytics and reporting
Cons
Limited international coverage
No video conferencing
Third-party integrations can be limited
Mobile app needs improvement
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