Jambo - Community Management

Jambo: Cloud-Based Community Management Platform

Jambo helps businesses engage with customers across multiple channels, featuring a centralized inbox, automation workflows, analytics, and team collaboration.

What is Jambo - Community Management?

Jambo is a feature-rich community management platform designed to help businesses engage with their audience across multiple digital channels. It brings all customer conversations from email, chat, social media and more into one centralized inbox for efficient team collaboration.

Key features of Jambo include:

• Unified inbox - Never miss a customer message with all conversations in one place. Assign, track and have team-wide visibility.
• Smart automation - Set up triggers and workflows to route inquiries to the right agents and auto-respond to FAQs.
• Analytics - Gain insights from custom reports on response times, sentiment, agent productivity and more to improve customer experience.
• Team collaboration - Give the right level of inbox access to agents, supervisors, or executives. Collaboration tools allow your team to work as one.
• Multi-channel support - Meet your customers where they are with seamless integrations for email, live chat, SMS, social media and more.
• Knowledge base - Create searchable knowledge articles and attach them to automated messages to deflect common inquiries.
• Mobile apps - Manage conversations on-the-go with native iOS and Android apps with the same features as the desktop version.

Jambo positions itself as an all-in-one community management platform for SMBs looking to organize messy inboxes, automate more conversations, and provide customers with quick and consistent support across every channel.

Jambo - Community Management Features

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