Klara
Klara is a customer service software that provides an AI-powered virtual agent to automate customer support over messaging channels. It allows easy integration with common messaging platforms and uses natural language understanding to have conversational interactions with custome
virtual-agent
conversational-ai
customer-support-automation
Klara: Customer Service Software
Klara provides an AI-powered virtual agent for automating customer support over messaging channels, integrating easily with common platforms and utilizing natural language understanding for conversational interactions.
What is Klara?
Klara is a SaaS platform for customer service designed to automate common support queries and provide self-service options via an AI-powered virtual agent for common support inquiries. It allows businesses to serve customers over popular messaging channels like WhatsApp, Facebook Messenger, SMS and webchat while reducing the need for staff to handle simple queries.
Key features of Klara include:
- AI-powered virtual agent to automate responses for common inquiries
- Natural language understanding to have human-like conversational interactions
- Easy integration with messaging platforms like WhatsApp, Facebook Messenger etc
- Ticketing system to track support requests and notify agents
- Intent manager to define conversational flows for the virtual agent
- Dashboards and reporting to view metrics on performance
- Seamless hand-over to human agents when needed
Klara aims to help customer service teams scale their operations by enabling an "automated-first" approach. The virtual agent handles repetitive basic inquiries, while human agents can focus on complex support needs. This results in faster responses and reduced operational costs for support.
Klara Features
Features
- AI-powered virtual agent
- Automated customer support
- Integration with messaging platforms
- Conversational interactions
Pricing
- Subscription-Based
Pros
Automates repetitive support tasks
Provides 24/7 customer service
Scales support capabilities
Improves customer satisfaction
Cons
May lack human touch
AI can misunderstand customer issues
Integration may require developer resources
Upfront setup and training is required
Official Links
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