Kommunicate Intentive Technologies

Kommunicate: Customer Engagement Platform

A customer engagement platform allowing businesses to have conversations with customers through multiple channels like live chat, chatbots, email, social media messengers, and more.

What is Kommunicate Intentive Technologies?

Kommunicate Intentive Technologies is a comprehensive customer engagement platform designed to help businesses have meaningful conversations with customers across multiple digital channels. It allows companies to offer live chat, chatbots, and messaging on websites, mobile apps, and popular messaging apps like WhatsApp, Facebook Messenger, Twitter DM, and more.

Key features include:

• Omnichannel customer support - Communicate with customers seamlessly via live chat, bots, email, social media, and third-party messengers from a unified agent console.
• Chatbot builder - Create and deploy AI-powered chatbots to automatically handle common customer queries and conversations.
• Conversation routing & assignment - Intelligently route conversations to the right agents based on skills, availability, and previous history.
• Customer insights - View historical conversational data and analyze patterns to understand customer needs better.
• Ticketing system - Create, assign, track tickets seamlessly from within the console.
• CRM integrations - Integrate with popular CRMs like Salesforce, Zoho and Freshworks to fetch customer data in real-time.
• Customizable widget - Embed customizable live chat and chatbot widgets across websites and apps.

Kommunicate streamlines customer communications for many leading businesses globally across various industries. It is built by developers Intentive Technologies as part of their conversational engagement suite.

Kommunicate Intentive Technologies Features

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