MixMode
MixMode is a cloud-based call center software that provides advanced call routing, IVR menus, call recording, real-time analytics, and omnichannel contact options like chat, email, SMS, and social media messaging. It helps optimize customer experience and agent productivity.
call-routing
ivr
call-recording
analytics
omnichannel
chat
email
sms
social-media
MixMode: Advanced Call Center Software
MixMode is a cloud-based call center software that provides advanced call routing, IVR menus, call recording, real-time analytics, and omnichannel contact options like chat, email, SMS, and social media messaging. It helps optimize customer experience and agent productivity.
What is MixMode?
MixMode is a feature-rich cloud-based call center software designed for modern business needs. It provides an intuitive easy-to-use interface along with powerful capabilities to manage high-volume inbound/outbound calls effectively.
Key features of MixMode include:
- Smart IVR menus and advanced call routing to deliver customized caller experiences.
- Omnichannel contact options like chat, email, SMS, and social media integration along with calls.
- Real-time and historical analytics for insights into call metrics like volume, wait times, abandon rates etc.
- Customizable agent desktop with efficient workflow.
- CRM integrations, call recording for quality analysis.
- Robust security and compliance capabilities.
- Flexible deployment options - public/private cloud or on-premises.
- Scalable to support evolving business needs.
Overall, MixMode provides a reliable, full-featured call center solution for optimized customer experience and agent engagement across channels.
MixMode Features
Features
- Advanced call routing
- IVR menus
- Call recording
- Real-time analytics
- Omnichannel contact options like chat, email, SMS, and social media messaging
Pricing
- Subscription-Based
Pros
Optimizes customer experience
Improves agent productivity
Cloud-based for easy access
Integrates multiple channels of communication
Cons
Can be complex to set up and manage
Requires training for agents to use all features
Subscription fees can get expensive for larger call centers
Official Links
The Best MixMode Alternatives
Top Business & Commerce and Call Center Software and other similar apps like MixMode
Here are some alternatives to MixMode:
Suggest an alternative ❐
ExtremeAI Security
ExtremeAI Security is a next-generation cybersecurity software solution that leverages the power of artificial intelligence to provide robust protection for endpoints and networks. It uses advanced machine learning and data analysis capabilities to detect sophisticated threats and stop attacks before damage can be done.Key features of ExtremeAI Security include:AI-powered malware...
Vectra Cognito
Vectra Cognito is an advanced network detection and response platform that leverages artificial intelligence to detect cyberattacks in real time. It performs high-speed metadata analytics of network traffic and cloud events to find hidden and unknown attackers before damage or loss occurs.Key features of Vectra Cognito include:Real-time threat detection powered...
AI-Hunter
AI-Hunter is an AI auditing platform designed to detect biases, unfairness, and transparency issues in machine learning systems. It provides comprehensive analysis of machine learning models across various criteria related to ethics and responsible AI.Key features of AI-Hunter include:Bias detection - Identifies various biases like gender, racial, age-related biases in...
